{"id":10313,"date":"2009-05-07T23:21:00","date_gmt":"2009-05-07T23:21:00","guid":{"rendered":"http:\/\/www.movilesdualsim.com\/2009\/05\/%c2%bfcomo-reclamar-un-movil-defectuoso.html"},"modified":"2009-05-07T23:21:00","modified_gmt":"2009-05-07T23:21:00","slug":"como-reclamar-un-movil-defectuoso","status":"publish","type":"post","link":"https:\/\/www.movilesdualsim.com\/blog\/como-reclamar-un-movil-defectuoso\/","title":{"rendered":"\u00bfC\u00f3mo reclamar un m\u00f3vil defectuoso?"},"content":{"rendered":"

\"movil-defectuoso\"Carta de reclamaci\u00f3n que sirve como plantilla<\/span>. Si has recibido un m\u00f3vil defectuoso<\/span> este art\u00edculo te ayudar\u00e1 en la reclamaci\u00f3n. Muchas tiendas se aprovechan de la indefensi\u00f3n y el desconocimiento del cliente para no tener que hacerse cargo del problema.<\/p>\n

Tened en cuenta que aunque sean m\u00f3viles chinos, la tienda tiene que tener unas garant\u00edas m\u00ednimas de devoluci\u00f3n de m\u00f3viles defectuosos<\/span>.<\/p>\n

Un usuario del foro me envi\u00f3 esta carta de reclamaci\u00f3n para informarme sobre su caso concreto<\/span>. Le doy las gracias por permitirme compartir esta informaci\u00f3n con todos vosotros. Estoy seguro de que puede ser de utilidad si te encuentras en una situaci\u00f3n similar.<\/p>\n

PD: eliminados los datos p\u00fablicos, la reclamaci\u00f3n todav\u00eda est\u00e1 en curso.<\/p>\n

<\/div>\n
\n
Att. Sr.\/a. Gerente de Empresa
Calle
CP Ciudad
CIF XXXXXXXXXXXX <\/div>\n
<\/div>\n
Estimados Se\u00f1ores, <\/div>\n
El pasado 7 de abril recib\u00ed el tel\u00e9fono MARCA Y MODELO, y EXPLICACI\u00d3N DEL PROBLEMA (EJEMPLO: al probarlo detect\u00e9 que no funcionaba el auricular. El sonido se escucha por el altavoz del manos libres y el micr\u00f3fono tampoco funciona correctamente ya que la persona en destino no oye con claridad). <\/div>\n
Tambi\u00e9n quiero hacer constar que el tel\u00e9fono no tiene marcado CE, que seg\u00fan lo dispuesto en la Directiva 1999\/5\/CE del 7 de abril de 2000 certifica que el equipo es el\u00e9ctricamente seguro<\/span>, que no perturbe ni sea perturbado y que se haga un uso eficiente del espectro radioel\u00e9ctrico. A pesar de haber contactado previamente con la EMPRESA y haber recibido confirmaci\u00f3n de que SI que ten\u00eda el marcado CE, lo que no result\u00f3 ser cierto. <\/div>\n
\n
Por otro lado el tel\u00e9fono no aporta los elementos indicados en la p\u00e1gina web, ya que el cargador no es compatible con los enchufes normales. Al parecer es necesario un conversor adicional para adaptar el cargador. <\/div>\n
Por otro lado tambi\u00e9n he de resaltar otra irregularidad, y es que no he recibido factura de compra del producto. Hecho que contradice las normas de comercio. <\/div>\n
Por tanto, dado que los problemas son determinantes para el buen funcionamiento del tel\u00e9fono y de la protecci\u00f3n electromagn\u00e9tica de los usuarios decido avisarles el propio jueves 9 de Abril. Realizo llamada telef\u00f3nica y me comentan que como est\u00e1n de vacaciones se pondr\u00e1n en contacto conmigo a la vuelta y que no me preocupe ya que el periodo de tres d\u00edas para devoluci\u00f3n no es computable en d\u00edas festivos<\/span>. En cualquier caso remito correo electr\u00f3nico el d\u00eda 9 de Abril para que quede constancia del hecho. <\/div>\n
Ayer Lunes 13, a pesar de ser festivo local, al no recibir notificaci\u00f3n de la empresa vuelvo a remitir correo electr\u00f3nico pidiendo comunicaci\u00f3n por su parte. <\/div>\n
Hoy Martes 14 al no recibir ninguna notificaci\u00f3n al respecto vuelvo a ponerme en contacto telef\u00f3nicamente y dicen no tener constancia ya que la persona que me atendi\u00f3 no dej\u00f3 ning\u00fan aviso<\/span>. Por otra parte me comentan que los portes, en caso de devoluci\u00f3n, los deber\u00eda de pagar yo, cuando la normativa Espa\u00f1ola especifica al respecto que los portes han de correr a cargo del vendedor<\/strike> Corregido en los comentarios http:\/\/civil.udg.es\/normacivil\/estatal\/contract\/L23-03.htm.<\/p>\n<\/div>\n
Ante estas circunstancias me pongo en contacto con los servicios jur\u00eddicos de la Organizaci\u00f3n de Consumidores y Usuarios (tel\u00e9fono de contacto 902300187)<\/span> que me insta a realizar este aviso por escrito y proponen su arbitraje en caso de conflicto. <\/div>\n
<\/div>\n
Por tanto, quedo a la espera de que contacten conmigo para la recogida del tel\u00e9fono y la devoluci\u00f3n del importe en el plazo m\u00e1ximo de cinco d\u00edas. <\/div>\n
<\/div>\n<\/div>\n
Pueden ponerse en contacto conmigo en los siguientes tel\u00e9fonos: 6XXXXXXXX ; 6XXXXXXXX.
Atentamente, <\/div>\n

NOMBRE<\/span><\/p><\/blockquote>\n

Gracias por permitir que comparta esta informaci\u00f3n con todos los visitantes!<\/span><\/p>\n\n\n

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Carta de reclamaci\u00f3n que sirve como plantilla. Si has recibido un m\u00f3vil defectuoso este art\u00edculo te ayudar\u00e1 en la reclamaci\u00f3n. Muchas tiendas se aprovechan de la indefensi\u00f3n y el desconocimiento del cliente para no tener que hacerse cargo del problema. Tened en cuenta que aunque sean m\u00f3viles chinos, la tienda tiene que tener unas garant\u00edas […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[119],"tags":[947],"class_list":["post-10313","post","type-post","status-publish","format-standard","hentry","category-chinos","tag-recomendados-2"],"yoast_head":"\n\u00bfC\u00f3mo reclamar un m\u00f3vil defectuoso? | M\u00f3viles Dual SIM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.movilesdualsim.com\/blog\/como-reclamar-un-movil-defectuoso\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfC\u00f3mo reclamar un m\u00f3vil defectuoso?\" \/>\n<meta property=\"og:description\" content=\"Carta de reclamaci\u00f3n que sirve como plantilla. 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