{"id":29242,"date":"2023-09-01T22:37:50","date_gmt":"2023-09-01T21:37:50","guid":{"rendered":"https:\/\/www.movilesdualsim.com\/blog\/?p=29242"},"modified":"2023-09-01T22:37:57","modified_gmt":"2023-09-01T21:37:57","slug":"apple-abandona-twitter-y-youtube-como-canales-de-soporte-al-cliente","status":"publish","type":"post","link":"https:\/\/www.movilesdualsim.com\/blog\/apple-abandona-twitter-y-youtube-como-canales-de-soporte-al-cliente\/","title":{"rendered":"Apple abandona Twitter y YouTube como canales de soporte al cliente"},"content":{"rendered":"<h2><span class=\"ez-toc-section\" id=\"Apple_dejara_de_ofrecer_soporte_en_redes_sociales_y_utilizara_Inteligencia_Artificial_para_responder_a_los_usuarios\"><\/span>Apple dejar\u00e1 de ofrecer soporte en redes sociales y utilizar\u00e1 Inteligencia Artificial para responder a los usuarios<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Seg\u00fan m\u00faltiples fuentes confiables, Apple se est\u00e1 preparando para eliminar los roles de soporte en redes sociales como Twitter, YouTube y el sitio web de la Comunidad de Soporte de Apple. Este cambio comenzar\u00e1 a ocurrir m\u00e1s adelante este a\u00f1o. Cuando esto suceda, las personas ya no tendr\u00e1n la opci\u00f3n de buscar ayuda de un empleado de Apple en estas plataformas.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Tabla de contenido<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a21a4c45c9f5\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a21a4c45c9f5\" checked aria-label=\"Alternar\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.movilesdualsim.com\/blog\/apple-abandona-twitter-y-youtube-como-canales-de-soporte-al-cliente\/#Apple_dejara_de_ofrecer_soporte_en_redes_sociales_y_utilizara_Inteligencia_Artificial_para_responder_a_los_usuarios\" >Apple dejar\u00e1 de ofrecer soporte en redes sociales y utilizar\u00e1 Inteligencia Artificial para responder a los usuarios<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.movilesdualsim.com\/blog\/apple-abandona-twitter-y-youtube-como-canales-de-soporte-al-cliente\/#Apple_utilizara_Inteligencia_Artificial_para_responder_a_los_usuarios_que_contacten_con_el_soporte\" >Apple utilizar\u00e1 Inteligencia Artificial para responder a los usuarios que contacten con el soporte<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.movilesdualsim.com\/blog\/apple-abandona-twitter-y-youtube-como-canales-de-soporte-al-cliente\/#%C2%BFQue_sucedera_con_los_empleados_que_trabajan_en_el_soporte_al_cliente_en_estas_plataformas\" >\u00bfQu\u00e9 suceder\u00e1 con los empleados que trabajan en el soporte al cliente en estas plataformas?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.movilesdualsim.com\/blog\/apple-abandona-twitter-y-youtube-como-canales-de-soporte-al-cliente\/#Apple_explica_su_decision_de_eliminar_el_soporte_en_redes_sociales\" >Apple explica su decisi\u00f3n de eliminar el soporte en redes sociales<\/a><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"Apple_utilizara_Inteligencia_Artificial_para_responder_a_los_usuarios_que_contacten_con_el_soporte\"><\/span>Apple utilizar\u00e1 Inteligencia Artificial para responder a los usuarios que contacten con el soporte<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A partir del 1 de octubre, la cuenta de Twitter @AppleSupport no tendr\u00e1 respuestas humanas para los clientes que env\u00eden mensajes directos. En su lugar, los clientes que env\u00eden mensajes a la cuenta recibir\u00e1n una respuesta automatizada que les explicar\u00e1 las diferentes formas de ponerse en contacto con Apple para obtener ayuda.<\/p>\n<p>Adem\u00e1s, seg\u00fan las fuentes, Apple no ofrecer\u00e1 ayuda t\u00e9cnica a los clientes a trav\u00e9s de los comentarios de los videos de YouTube en su canal de Apple Support. Adem\u00e1s, el rol remunerado de Especialista de la Comunidad ya no existir\u00e1 en la Comunidad de Soporte de Apple, un foro en l\u00ednea donde los clientes pueden obtener ayuda.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%C2%BFQue_sucedera_con_los_empleados_que_trabajan_en_el_soporte_al_cliente_en_estas_plataformas\"><\/span>\u00bfQu\u00e9 suceder\u00e1 con los empleados que trabajan en el soporte al cliente en estas plataformas?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>La compa\u00f1\u00eda est\u00e1 ofreciendo a muchos empleados afectados la oportunidad de pasar a roles de soporte telef\u00f3nico dentro de la empresa. Sin embargo, seg\u00fan las fuentes, algunos asesores no pueden o no quieren realizar este cambio. Apple no permite a los empleados cambiar a otro rol de soporte que involucre chat a menos que haya una necesidad m\u00e9dica. Esta pol\u00edtica ha generado sentimientos de enojo y frustraci\u00f3n entre algunos miembros del equipo de redes sociales, seg\u00fan inform\u00f3 una de las fuentes.<\/p>\n<p>Los empleados recibir\u00e1n capacitaci\u00f3n para ofrecer soporte telef\u00f3nico. Esta transici\u00f3n se espera que se complete en noviembre, seg\u00fan la fuente. Esta fuente tambi\u00e9n mencion\u00f3 que a aquellos que no deseen trabajar en el tel\u00e9fono se les inform\u00f3 que tendr\u00edan que buscar oportunidades fuera de Apple.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Apple_explica_su_decision_de_eliminar_el_soporte_en_redes_sociales\"><\/span>Apple explica su decisi\u00f3n de eliminar el soporte en redes sociales<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Apple ha estado brindando soporte al cliente en Twitter desde 2016. En el a\u00f1o anterior, la plataforma de redes sociales fue adquirida por el multimillonario Elon Musk y fue renombrada como X. En una reuni\u00f3n reciente con empleados, seg\u00fan lo informado por las fuentes, Apple explic\u00f3 su decisi\u00f3n se\u00f1alando que muchos clientes prefieren el soporte a trav\u00e9s de llamadas telef\u00f3nicas.<\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-center kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;center&quot;,&quot;id&quot;:&quot;29242&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 voto)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Apple abandona Twitter y YouTube como canales de soporte al cliente&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (1 voto)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Apple dejar\u00e1 de ofrecer soporte en redes sociales y utilizar\u00e1 Inteligencia Artificial para responder a los usuarios Seg\u00fan m\u00faltiples fuentes confiables, Apple se est\u00e1 preparando para eliminar los roles de soporte en redes sociales como Twitter, YouTube y el sitio web de la Comunidad de Soporte de Apple. Este cambio comenzar\u00e1 a ocurrir m\u00e1s adelante [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":29243,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1345,101],"tags":[],"class_list":["post-29242","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apple","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Apple abandona Twitter y YouTube como canales de soporte al cliente | M\u00f3viles Dual SIM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.movilesdualsim.com\/blog\/apple-abandona-twitter-y-youtube-como-canales-de-soporte-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apple abandona Twitter y YouTube como canales de soporte al cliente\" \/>\n<meta property=\"og:description\" content=\"Apple dejar\u00e1 de ofrecer soporte en redes sociales y utilizar\u00e1 Inteligencia Artificial para responder a los usuarios Seg\u00fan m\u00faltiples fuentes confiables, Apple se est\u00e1 preparando para eliminar los roles de soporte en redes sociales como Twitter, YouTube y el sitio web de la Comunidad de Soporte de Apple. 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