{"id":5706,"date":"2011-04-01T09:09:44","date_gmt":"2011-04-01T07:09:44","guid":{"rendered":"http:\/\/www.movilesdualsim.com\/?p=5706"},"modified":"2011-04-01T09:09:44","modified_gmt":"2011-04-01T07:09:44","slug":"telefonia-movil-en-espana-informe-ocu","status":"publish","type":"post","link":"https:\/\/www.movilesdualsim.com\/blog\/telefonia-movil-en-espana-informe-ocu\/","title":{"rendered":"Telefon\u00eda M\u00f3vil en Espa\u00f1a: Informe OCU"},"content":{"rendered":"<p style=\"text-align: justify;\">A algunos no nos pilla de sorpresa, pero hay que reconocer que llaman la atenci\u00f3n los datos obtenidos y publicados recientemente por la <strong>Organizaci\u00f3n de Consumidores y Usuarios de Espa\u00f1a<\/strong> (OCU) al respecto de nuestra experiencia de uso de los operadores de telefon\u00eda m\u00f3vil.<\/p>\n<p><!--more--><\/p>\n<p style=\"text-align: justify;\">Una encuesta de dicha organizaci\u00f3n revela que los espa\u00f1oles est\u00e1n m\u00e1s satisfechos con quienes ofrecen un <strong>mejor servicio de atenci\u00f3n<\/strong> y <strong>precios m\u00e1s baratos<\/strong>. De hecho, se\u00f1alan que en total ahorrar\u00edamos unos <strong>5.200 millones de euros al a\u00f1o<\/strong> si hubi\u00e9semos elegido la mejor tarifa de telefon\u00eda m\u00f3vil.<\/p>\n<p style=\"text-align: justify;\">Desde nuestra web a\u00f1adimos, adem\u00e1s, que <strong>el ahorro es mayor utilizando tel\u00e9fonos DualSIM<\/strong>, aprovechando simult\u00e1neamente las ventajas de distintas tarifas de distintos operadores. Os recomendamos, en este sentido, visitar nuestro foro, concretamente al apartado de &#8220;Tarifas para tu DualSIM&#8221;.<\/p>\n<p style=\"text-align: justify;\">La primera conclusi\u00f3n de la mencionada encuesta, realizada entre m\u00e1s de 4.000 usuarios para  conocer el grado de satisfacci\u00f3n con su compa\u00f1\u00eda de m\u00f3vil, es que los clientes de <strong>Pepephone, M\u00e1smovil y Simyo son los  m\u00e1s satisfechos<\/strong> con su compa\u00f1\u00eda, debido principalmente a su mejor  atenci\u00f3n al cliente y a unos precios m\u00e1s econ\u00f3micos y transparentes.<\/p>\n<p style=\"text-align: justify;\">Pod\u00e9is consultar la noticia completa pinchando aqu\u00ed, aunque a continuaci\u00f3n os haremos un peque\u00f1o <strong>RESUMEN de las conclusiones m\u00e1s destacadas<\/strong>:<\/p>\n<blockquote>\n<p style=\"text-align: justify;\">1.- En la <strong>pol\u00edtica de precios<\/strong> es donde m\u00e1s se aprecian las diferencias entre las distintas operadoras. Sin embargo, a pesar de que la factura es un motivo de reclamaci\u00f3n  recurrente, <strong>la mitad de los encuestados reconoce no haber cambiado nunca  de tarifa<\/strong>. \u00bfAlguien podr\u00eda explicarme este hecho?&#8230;<\/p>\n<p style=\"text-align: justify;\">2.- Las esperas en el <strong>servicio de atenci\u00f3n al cliente<\/strong> son otra queja habitual de los usuarios de telefon\u00eda m\u00f3vil. Adem\u00e1s, la poca amabilidad de quienes atienden estos servicios en las  principales compa\u00f1\u00edas hacen que contactar con estos departamentos suela  suponer una mala experiencia. Vodafone, Movistar y Orange son, de largo, las compa\u00f1\u00edas peor valoradas en este aspecto seg\u00fan los encuestados por la OCU.<\/p>\n<p style=\"text-align: justify;\">3.- El 11% de los encuestados declaran que la <strong>calidad de sus llamadas<\/strong> es a  menudo mala y un 36% admite que lo es a veces, especialmente en  espacios interiores. En cuanto a Internet, dos de cada tres encuestados reconocen que nunca usan la  conexi\u00f3n a Internet con el m\u00f3vil.\u00a0Quienes s\u00ed la usan se quejan  principalmente de la limitada estabilidad de la conexi\u00f3n y de la escasa  velocidad de descarga.<\/p>\n<p style=\"text-align: justify;\">4.- La telefon\u00eda provoca las <strong>quejas de los usuarios<\/strong>. La aplicaci\u00f3n de una  tarifa incorrecta o de un servicio no solicitado son las denuncias m\u00e1s  habituales. Le siguen de cerca otros asuntos frecuentes como la mala  calidad de la comunicaci\u00f3n, problemas con las condiciones de una campa\u00f1a  promocional y facturaci\u00f3n excesiva de la duraci\u00f3n de las llamadas  asociada a una tarifa incorrecta (hasta 40.000 reclamaciones recibi\u00f3 la  OCU el a\u00f1o pasado). Seg\u00fan los encuestados, Pepephone, Yoigo y Euskaltel son  las que compa\u00f1\u00edas que menos reclamaciones han recibido, mientras que Movistar, Vodafone y Orange se sit\u00faan en el polo opuesto.<\/p>\n<p style=\"text-align: justify;\">5.- La <strong>satisfacci\u00f3n global media de los usuarios de la telefon\u00eda m\u00f3vil<\/strong> en  Espa\u00f1a es la m\u00e1s baja de los 4 pa\u00edses en los que la OCU realiz\u00f3 la  encuesta. B\u00e9lgica encabeza el ranking seguida de Portugal, Italia y en  la peor posici\u00f3n, Espa\u00f1a.<\/p>\n<\/blockquote>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-center kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;center&quot;,&quot;id&quot;:&quot;5706&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votos)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Telefon\u00eda M\u00f3vil en Espa\u00f1a: Informe OCU&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\"><\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>A algunos no nos pilla de sorpresa, pero hay que reconocer que llaman la atenci\u00f3n los datos obtenidos y publicados recientemente por la Organizaci\u00f3n de Consumidores y Usuarios de Espa\u00f1a (OCU) al respecto de nuestra experiencia de uso de los operadores de telefon\u00eda m\u00f3vil.<\/p>\n","protected":false},"author":21,"featured_media":5781,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[110,101,104],"tags":[479,846,1056,1057],"class_list":["post-5706","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-curiosidades","category-noticias","category-tarifas","tag-encuesta-ocu","tag-ocu","tag-tarifas-combo","tag-tarifas-dualsim"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Telefon\u00eda M\u00f3vil en Espa\u00f1a: Informe OCU | M\u00f3viles Dual SIM<\/title>\n<meta name=\"description\" content=\"En total ahorrar\u00edamos unos 5.200 millones de euros al a\u00f1o si hubi\u00e9semos elegido la mejor tarifa. \u00bfY con la mejor Tarifa Combo? 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