hola zorrotups. lo siento por retraso . sobre el problema , podría decirme el número de pedido directamente ? como 1000xxxx o 2000xxxx . por otra parte , el cupón , supongo que puede usar este cupón : valentin , es para todos los productos . el validez es de hoy , 14 de Feb . saludos .
Hola @
Yukki , primero decir que el cupon "valentin" no funciona, segundo deciros que lamento mucho recibir la respuesta que me dieron en servicio al cliente, hasta ahora me habia ido bien comprando de vuestra tienda pero ahora creo que me lo pensare dos veces, yo pague por el LCD y por el TOUCH SCREEN, y solo me enviaron el LCD, ahora me dicen que fue un error y que el precio era solo por el LCD, como si fuera poco yo no necesito el LCD lo que necesito es el TOUCH SCREEN, aqui os adjunto los correos entre el servicio al cliente y yo empezando del ultimo al primero:
Dear customer
Good day
I am afraid we made a big mistake here
I am afraid you only pay for the LCD screen ,then we don't need to send the touch screen
And the LCD screen is for $55 ,touch screen is for $35
So sorry for that mistake
And we can offer you a 3% discount ,coupon code is "xxxxxxxxxxxxxx" as your request You can use the coupon until 13th April Any other question,pls let us know
Yours sincerely
Jack
Dear customer ,
Good day
thanks for your message
we had recieved your money already
we will need time to get it from the factory
pls kindly wait for 5-7 days?
after ship out ,we will send you
tracking code ,ok ?
Best regards
Carina
--------------Original Message-------------
From:
[email protected]
To:
[email protected]
Cc:
Subject:RE: Broken screen #100603599
Date:2013-11-19 21:42:45.0
Hello dear friend
No problem, i already paid for the touch and LCD screen of sku41866 ( thlw100) please remember it is in black color.
The paypal transaction is: Unique Transaction ID # 2S293273012059713
Hope you can send me the items soon
please send me the tracking number when you have it
have a good day
best regards
Date: Tue, 19 Nov 2013 12:04:36 +0800
From:
[email protected]
To:
[email protected]
Subject: Re:RE: Broken screen #100603599
Dear,
Good day !
sorry for that this item sku41959 is not available ,do you have any other option ?
sorry for any inconvenice for you .
Regards
sereen
--------------Original Message-------------
From:
[email protected]
To:
[email protected]
Cc:
Subject:RE: Broken screen #100603599
Date:2013-11-17 23:09:45.0
Ok dear friend
i prefer buying the touch and lcd screen, i will send the money to your paypal soon and inform you about it, just one last question, could you send me in the same package sku41959 ? but i want to confirm that you can send me the blue color if so i will place my order right away
waiting for your reply
best regards
Date: Fri, 15 Nov 2013 17:15:03 +0800
From:
[email protected]
To:
[email protected]
Subject: Re:Broken screen #100603599
Dear ,
thanks for the email
we are sorry to hear that ,and the touch screen of sku41866 is 35usd ,and the touch and LCD screen of sku41866 is 55usd . which one do your prefer ? you can send the money to our paypal account
[email protected] ,and then inform us of the transaction ID .
regards
May
--------------Original Message-------------
From:
[email protected]
To:
[email protected]
Cc:
Subject:Broken screen #100603599
Date:2013-11-14 21:17:16.0
Hello dear friend
I have problems with the screen of the
thl w100 phone, the phone fell down and the screen is broken now as you can see in the picture i am attaching to this email, could you please tell me how much is the screen for this phone so i can repair it here?
Thank you in advance
My order is:
Order #100603599
Waiting for your reply
Best regards
Espero puedas ayudarme con este problema. Gracias