buenas,me están ofreciendo opciones devolución y no me convence ninguna...yo compre un mi4 y a durado 1 mes y pretenden que envie a china el roto pagando yo...otra opción es esta:Resend a replacementWe have consulted with our suppliers, we will especially arrange the resip but we kindly ask you to pay for at least 77 USD for the handing fee.
pero no entiendo que significa...bueno que me piden 77 usd,en fin al final tendre que tirar de paypal que asi recuperare hasta el pago del envio a china ...
A: Partial refund
We will especially provide you a partial refund for at most 45 USD on your wallet. This amount can be used for your future orders.
To know more about wallet:
http://www.gearbest.com/about/gb-wallet.html
B: Resend a replacement
We have consulted with our suppliers, we will especially arrange the resip but we kindly ask you to pay for at least 77 USD for the handing fee.
C: Return the item for a item price refund for 152.61 USD.
Please check our warranty return policy here
http://www.gearbest.com/about/warranty-and-return.html
As you can see customer has to cover the shipping fees to send the item back to our company in China.
You can send the item back to us with all the accessories come with it with the complete label and original package, the shipping cost is on your side.
Then we will provide you a refund of the item price for 152.61 USD.
Our return information is as follows:
FAO: zhigang Cui
Room 302, 3rd Floor, Building 8, Zhongxing Industrial Zone, Chuangye Road, Nanshan District, Shenzhen, Guangdong Province, 518054, China
Tel: 0755-86528120
深圳市南山区创业路中兴工业城8栋3楼302 邮编 518054
Please note:
1. Please download the attachment and put it in the package,so we can check and contact you when we receive the package.
2. Please send the item back to us using standard flat rate shipping at your normal post office.Do NOT send using fast shipping or a courier service such as DHL, FedEx or UPS.
With courier DHL, FedEx or UPS there is a high chance that goods will be blocked at the customs, which will delay your compensation.This will also lead to high customs tariffs. If tariffs are charged we will act in accordance with our own policy.
3. Please return the item within 7 working days after you receive RMA authorization and return all of the original accessories and remember to use the original packaging if possible.
4. Please inform me of the
Tracking Number or the Customs Form as soon as you have shipped the item(s) back to us. This will enable us to track the progress of the package return.
5. All items must be returned in their original condition and packaging with any related accessories that were included. Product returns that are damaged, have been altered in any way or do not conform to the above will not be accepted.¿que hago?
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