bueno, parece que en 4 o 5 dias me haran el envio. y si el dia 11-12-2013 no lo an enviado, pues habrire reclamacion en paypal.
os cuelgo la informacion del chat
Shenzhen Pandawill Trade Co., Ltd
·
In conversation with
sereen
sereen 11:09:26
Hello, Welcome to Pandawill! Anything we can do for you?
Me 11:09:30
hi
sereen 11:09:37
Hello, Welcome to Pandawill! what can we do for you?
PS :we only can speak English
Me 11:09:42
Hello I'm writing you about the movilesdualsim selling, which I'm part. My pandawill shipping number is 100683434. The reason I write you is because my shipment was uncomplete. The selling conditions were the
THL W8S smartphone with colour choose, 2 batteries, a screen protector and a book cover with colour choose. I only recived the smartphone, the screen protector and one battery, so I request from you to send me the battery and the book cover (black) misplaced in this order. I wait a solution as soon as possible, before I appeal to paypal. Best regards
sereen 11:10:19
pls wait for a moment,i will help you to check
Me 11:10:40
ok
sereen 11:12:21
you mean you did not get the sku41660
Me 11:13:18
no, only one
Me 11:14:09
and the joint purchase were 2 batteries and case book type
Me 11:14:42
but not to come and the second type battery or book cover.
sereen 11:16:16
do you have an unpacking video?
Me 11:16:29
no
Me 11:19:19
I'm not the only one in the joint purchase that will not come or extra battery or book type case
sereen 11:20:17
could you check it careful in your box ?
Me 11:20:54
???
Me 11:21:52
in this case no second battery or case book type
sereen 11:25:05
but we need you provide the unpacking video then we will know if you really have not received second battery the you the
Me 11:26:17
I already made another order and more, and never had problems, I distrust you, I did not believe it appropriate to make a video.
Me 11:27:17
I'll talk to your commercial we made the purchase, if there is no answer as I will claim to paypal. I go back and do not ever buy anything.
Me 11:27:46
and never had any problems with you, but I see that there are problems when you do not give solution.
sereen 11:27:48
pls do not open the dispute
Me 11:28:58
give me a solution
sereen 11:30:52
ok we will resend you a barrey for you
sereen 11:31:17
we will resend you the sku41660 for you ok
Me 11:31:46
missing battery cover and book type.
Me 11:32:05
Color black
sereen 11:33:14
you maen you also miss the sku41986
Me 11:34:09
if the battery cover and book type black colored foul.
sereen 11:34:51
i mean the Original Flip Cover Case for ThL W8 Series Smartphone
Me 11:36:09
when ordering 41986 and 41660 missing
Me 11:36:40
send 2 articles and do not open dispute
sereen 11:37:18
ok you mean you did not get the sku41986 and sku41660 ?
sereen 11:37:37
if yes ,we will
sereen 11:38:08
resend the two item for you .ok ?
Me 11:38:46
yes correct
Me 11:39:24
what you think best, or 2 items or send money back to the 2 items.
sereen 11:39:55
we will resend them to you ,pls do not open the dispute
Me 11:40:32
ok.
Me 11:40:49
I know that when an envoy?
Me 11:41:21
sends me an email? the submission of a number?
sereen 11:42:19
once we resend the two item ,we will offer you the
tracking number
sereen 11:42:24
ok ?
Me 11:42:57
As Tardais doing sending??
Me 11:43:29
how long to make the shipment??
sereen 11:43:42
4-5 days
sereen 11:44:19
you can send the mail to
[email protected] to inquire the information
Me 11:45:48
ok, if on Wednesday 12/11/2013 I have not heard back to talk to you, or open dispute
Me 11:45:50
I already send an email 5 to 6 days ago and had no response and
sereen 11:47:10
pls do not worry ,we are arranging the shippment
Me 11:47:39
ok, thank you..
sereen 11:48:26
My pleasure !
sereen 11:48:41
Me 11:49:35
bye